Policy
No-refund policy and termination forfeiture
Greentick Trading LLC — Effective date May 26, 2026 — Version 2026-05-26.
No-refund policy
Due to the digital, instantaneous, and highly proprietary nature of the resources provided by Greentick Trading LLC, all sales, subscription payments, and query credit allocations are non-refundable upon the clearing of the transaction. Greentick Trading LLC operates under a strict NO-REFUND policy. Subject to the savings clause below, no refunds, prorated reimbursements, or credit roll-overs will be issued for unused algorithmic query credits, periods of account inactivity, financial market losses, or subjective dissatisfaction with the Platform.
Termination for cause and liquidated damages
Greentick Trading LLC reserves the right to suspend or permanently terminate a user's account, with or without prior notice, if the user breaches any provision of the Terms of Use. In the event of an account termination for cause due to the user's breach, Greentick Trading LLC may retain all fees previously paid by the user as liquidated damages, the parties agreeing that actual damages from the user's breach (including but not limited to harm to Greentick Trading LLC's proprietary data, trade secrets, brand, and enforcement costs) are difficult to quantify and that the retained amount is a reasonable pre-estimate of those damages, and not a penalty. The user further agrees to the forfeiture of any active subscription time and all remaining unused query credits as of the termination date. The user expressly waives any right to seek a refund of, or financial restitution for, the forfeited digital assets and the liquidated damages amount, except where applicable law provides a non-waivable right to the contrary. Initiating a payment chargeback following a legitimate account termination for breach of the Terms of Use will itself be treated as a further breach of this agreement.
Savings clause
This policy applies to the maximum extent permitted by applicable law. Where applicable law (including consumer protection laws of certain U.S. states or non-U.S. jurisdictions) provides a non-waivable right of withdrawal, refund, cooling-off period, or restitution, that right is preserved to the extent legally required, notwithstanding anything to the contrary in this policy or in the Terms of Use.